Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 30 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods.

You must inform us

NCA Europe Design Center & Trade GmbH,

Niederbornstrasse 20,

60435 Frankfurt am Main,


Phone.: +49 6991317040

Fax.: +49 6991317040

E-Mail: info@creacraft.de

of your decision to cancel your order. You may submit your request according to these instructions by contacting us or downloading and using this form (Download PDF-File). In case you use the form, we will communicate to you an acknowledgement of receipt by e-mail. To meet the cancellation deadline, it is sufficient for you to send your communication before the 30 days’ cancellation period has expired and return the item to us.

For additional information on the scope, content and instructions for the exercise, please contact our Customer Service.


We will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. If reimbursement occurs after the maximum time period mentioned above, the amount due to you will as of right be increased.

Note that you must send back the goods by following our instructions no later than 14 days from the day on which us you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).